Windsor Motel at 2976 US Route 9W, New Windsor, New York.

The claim of the hotel is a clean room and free breakfast. Well, it proves to be otherwise. The office manager had an odor about him, the front desk area stunk, the room is in need of repair, walls need patching, painting, the bathroom shower had hair on the walls, the bathroom door looks like someone punched it and looks like they tried to patch it with spackle and poorly painted. The bed sheets had a bad odor, the pillows smelled. One towel in the bathroom, no soap in the shower, tiles missing on the shower wall. No water power for the shower, it barely ran and the shower head leaked when turned off. I went to the office to request towels and he told me his cleaning lady will bring it in 5 minutes, that never happened. I went back to the office and told him, no one showed up and I'll be back later to pick it up. A few seconds later he came with the towel. Poor service! All the window shades were broken in both the bathroom and the room. The thermostat didn't turn on the heat and it was cold that night. The lamp at the bed looked like it was jimmied with a broken socket hanging. The main light had an exposed florescent bulb, no protection. Then when we thought we can just make the best out of the situation as we were just passing through for the evening, a mouse ran across the floor. I got dressed, went to the office and told the manager to let me in so I can talk to him, he refused to let me in and said, what do you want? I told him to let me in, it's cold outside then I'll talk. He let me in, I told him the rooms conditions are unacceptable and to top it off theirs a mouse in the room, We're not staying here and I want a refund. The only positive thing was is that he gave me my money back. We ended up finding a Ramada Inn about 15 minutes away with a continental breakfast. I paid a few dollars more, but at least it was CLASS and the food was great.